UPDATE OCT 3: after 5 weeks, two pairs of shoes, 6 visits to the store (Browns/Bay), 2 phone calls to Browns head office, 1 call back from head office, 1 email (read below), and 1 phone call from the store manager asking me to come in for a REFUND! (I really have to get better at this...)
Hi,
I have been frustrated for over a month now with the poor quality of the
shoes you have sold me:
Aug 29th: I purchased a pair of Geox shoes from the Bay/Browns store.
Within one week and elastic had snapped over the tongue (no lace model). I
noticed other stitching also giving out...
Sept 9th: I brought the shoes back to the store, and asked for a refund.
I was told that they could ONLY exchange the shoes, but that I'd have to
return the next day when a manager would be there to get a refund.
Sept 10th: I went back the next day and was told that they would not give me
a refund, or an exchange, and that they would repair the shoes. I gave them
the shoes to repair as this seemed my only course of action. And asked for a
number to call to complain about this.
I felt, and feel, it is unreasonable to have a pair of shoes that are less
than one month require service.
-My call to the Brown's number which was provided was returned by 'Sandra'.
She explained that when the shoes get back from being repaired I can opt to
have the General Sales manager review my case at that time and he may
decided to provide a refund or not. She also explained that if I was still
not happy at that point I could call her back.
-After approx one week I received a call to let me know that the shoes were
now repaired, but that they had decided to replace the shoes. At this point
I was tired of dealing with a company that did not seem to have any interest
in making this situation 'right', but was intent on holding me to this bad
purchase. I decided to accept.
Sept 12th: I came into the store to pick up the new shoes, and noticed that
they were scuffed. I asked for a different pair. They did not have another
pair in my size. I asked for a size larger. I was provided with a pair of
shoes at that size. I figured that having the shoes be on the large side,
maybe the elastic and other stitching may not give, as they had with the
first pair of shoes.
Sept 27th: An elastic on the shoes has now given again. This time it is
the second elastic from the top, not the first elastic as it was on the
original pair.
Again, I would like my money back. This is out of hand. I've had to spend
far too much time trying to get a decent product from you.
I would like someone from your organization to tell me how you are going to
make this better. I'm tired of visiting your store, and I am tired of
calling and writing emails, all to get a good pair of shoes which I paid for
a month ago!
I would appreciate some help with this. I don't want to jump through any
more hoops to get a pair of shoes that will last more than 2 weeks.
Best regards,
test
test